BLOCKs is our pre-pay option for companies wishing to receive support on an ad-hoc basis. You can buy support credits online through our support website or by telephone and then use them as necessary for telephone, remote or on-site support.
Each BLOCK costs from £25+VAT and can be bought in groups of 5, 10, or 20. To give you an idea of what BLOCKs can do for your business:
Telephone Support & Remote Support:
One BLOCK will give you 30 minutes of support.
On-Site Support:
One BLOCK will give you 20 minutes of support.
There is a minimum charge of 3 BLOCKs per on-site visit.
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