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Manage Costs: Telephone and Remote Support included |
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Agreed response times on all priority support calls |
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Daily scheduled network/system 'Health Check' to cover: |
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Backup/restore operations |
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Hardware diagnostics |
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Storage space |
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Internet related issues |
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Network performance |
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Anti-virus status |
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Event Logs |
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Routing/switching equipment |
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Web based call logging system, ensuring maximum efficiency |
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Quality controls to ensure the highest service level standards |
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Priority access to our certified support personnel |
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Priority escalation procedures with major suppliers and manufacturers |
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Reduced costs when commissioning non-support work |
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Option for 'standby' server support |
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Remote Support infrastructure installed at no extra cost |
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Replacement parts at discounted prices |
